Control actions and support
Annual report 2025
Electronic communications market
In 2025, the BIPT continued to monitor compliance with the regulatory provisions protecting consumers, as the Institute had announced at a workshop with the sector. This included inspections regarding the Easy Switch procedure, the waiting time to reach the customer service and the one related to the refund of prepaid credit in the event of a number transfer. In a draft decision, the BIPT also specified the practical arrangements for providing subscribers with mandatory information regarding the most advantageous tariff plan based on their consumption profile.
The BIPT also published its annual report on the monitoring of net neutrality.
At the same time, inspections on compliance with the standards set out in the Radio Equipment Directive (RED) regarding new or refurbished radio equipment placed on the market continued. The IoT test unit of the BIPT conducted a first technical analysis of the cybersecurity of connected radio equipment and the first inspections of radio equipment that must comply with the new regulation were also carried out.
Postal market
The BIPT continued to supervise the implementation of the Act on the working conditions of parcel deliverers, which also aims to establish sustainable competition in the parcel delivery sector. The BIPT was unable to establish that the obligations imposed would have reduced social security fraud in the parcel delivery sector.
Regarding sustainability indicators, the BIPT defined a measurement method for two CO2 equivalent emissions indicators. As a result, the collection of this data could be launched, as was its audit.
The BIPT also found that the price increase requested by bpost (in addition to previous price increases) complied with the relevant legal provision.
Finally, the IBPT audited the measurement systems used by bpost to measure the quality of delivery times and continued to monitor the implementation of the Regulation on cross-border parcel delivery services.
Digital sector
In the context of the Digital Services Act (DSA), the BIPT’s task is twofold: it ensures national coordination and is the Belgian single point of contact, and this while carrying out its duties as a competent authority. In 2025, the BIPT granted the status of trusted flagger to Child focus and Unia, meaning that reports made by these organisations are given priority treatment. The BIPT also examined user complaints and continued the work aimed at establishing a common information-sharing system with the other competent authorities.
The Regulation on the transparency and targeting of political advertising (TTPA Regulation) came into force on 10 October 2025, and the BIPT has been provisionally appointed as the national contact point.
Within the framework of the Terrorist Content Online Regulation (TCOR), the BIPT is competent to impose sanctions on hosting service providers in the event of a breach of the obligations imposed by the TCOR. The BIPT is closely cooperating at national level, with the Federal Prosecutor’s Office and the Federal Police, and at European level, with the competent authorities of the other Member States, the European Commission and Europol. Regarding 2025, the BIPT has been informed of 212 cross-border orders relating entirely to content provided through the hosting services of Telegram Messenger Inc. The BIPT examined Telegram’s compliance with the obligations set out in the TCOR, an assessment which may result in a decision to impose a penalty.
