User interests
Annual report 2025
Price studies
The BIPT conducts each year an analysis of telecommunications prices at national level, comprising two parts: a first study focuses on mobile services and a second one on fixed and convergent services. The 2025 mobile study showed that the entry of DIGI on the market at the end of 2024 increased competition on the mobile market, with quick adjustments of the secondary brands. The main operators, for their part, continued to pursue a strategy of increasing volumes rather than lowering prices. For fixed and convergent services, the study showed that, despite price increases, savings are still possible, particularly via mixed solutions.
The prices of Belgian residential telecommunications services are also analysed each year, and compared to prices in neighbouring countries (France, Germany, Luxembourg and the Netherlands). The 2025 study also showed that Belgium is now more competitive when it comes to small mobile plans and very big volumes. However, as regards fixed internet and bundles, Belgium is still among the most expensive countries, particularly for the most comprehensive bundles.
Transparency and consumer protection
The BIPT provides users with tools enabling them to make an informed choice.
Our tariff simulator Besttariff.be helps users (consumers, SME’s and self-employed) to calculate either automatically or manually the tariff that is the most suited to their needs. In 2025, this tool was improved and a UX/UI redesign was launched.
On the BIPT’s data portal, maps showing the coverage of fixed and mobile networks enable users to check the coverage of a particular network at a given address. Very detailed information is available such as the technology of the service provided, as well as the maximum download and upload speeds. In 2025, this data portal was updated (fixed and mobile maps, quality indicators), and a new campaign to measure the mobile experience was launched.
Postal market
The Postalpoint.be website is also a tool the BIPT provides to users, enabling them to make an informed choice. It presents an overview of all staffed points, letterboxes and parcel lockers in Belgium. In 2025, the BIPT enhanced pointpostal.be by adding a tool to compare standard European rates for 2 kg parcels, as well as a specific filter for delivery rates to postal points, which are often more attractive and sustainable.
The BIPT continued to collect and analyse tariff data according to the EU Regulation on cross-border parcel delivery services. For 2025, no unreasonably high rates were identified for postal parcels. bpost did not provide the necessary data regarding items of correspondence it deemed negligible.
In 2025, the BIPT conducted an analysis of the classification of products and services provided by bpost for the year 2024 and checked compliance with the cost accounting system for 2023. The results will be published in 2026.
Provision of the universal service
In 2025, the BIPT concluded that it was not necessary to designate a universal service provider for the telecommunications sector. In accordance with the principle of technological neutrality, all access technologies ensuring adequate connection are taken into account. The BIPT also continued its annual review of recipients of the old social tariff scheme.
It finalised the method for assessing the net cost of the universal postal service, with a view to providing a framework for any potential request for compensation. However, bpost has not submitted any request since 2018.
Follow-up of consumer needs and behaviour
The BIPT follows up the changes in consumer needs and behaviour via consumer studies on electronic communications and postal services.
The consumer survey regarding the electronic communications market measures each year the perception of this market, consumer behaviour and the impact of the regulatory actions of the BIPT. In 2025, the Institute carried out a major reform of its questionnaires and survey method, launched a new public tender, and commissioned an external consultant to conduct a survey, the results of which will be published in 2026.
Regarding the postal market, the BIPT conducted in 2025 a mixed-method study on the needs and behaviours of postal service users, paying particular attention to vulnerable groups. The qualitative part was finalised in 2025 and the quantitative one will be finalised in early 2026. The results will be used to guide the future development of the universal service.
The BIPT also monitored as every year the measurement of the satisfaction of bpost’s customers, on the one hand, and the measurements of bpost’s quality, on the other hand.
Security of radio and telecommunica-tions terminal equipment
In order to ensure that radio equipment meets the essential health and safety requirements and does not cause harmful interference, the BIPT carries out regular checks, both at distribution channel level and at national borders. In 2025, 706 retail outlets were inspected, 445 official reports were produced, and 2692 devices (including Bluetooth earbuds, smartphones, computers and wireless headphones) were confiscated. At the request of the customs office, the BIPT inspected 279 443 devices at the border, 213 022 of which had to be blocked due to non-compliance with safety standards.
